How Phenee Works
From setup to resolution in four steps. Most stores are live in under an hour.
01
Connect Your Knowledge
Upload your product docs, FAQs, policies, and catalog. Phenee ingests everything — PDFs, help articles, spreadsheets — and indexes it for instant retrieval. No coding required.
02
Embed in Minutes
Add one line of code to your storefront. The Phenee widget appears instantly, fully branded to match your site. Works with Shopify, WooCommerce, and any custom stack.
03
Phenee Finds the Answer
When a customer asks, Phenee searches your entire knowledge base, reasons over the context, and returns the precise answer — in under 2 seconds. No guessing. No hallucinations.
04
Analyze & Improve
Track resolution rates, common queries, and satisfaction scores. Spot knowledge gaps and fill them — so Phenee gets sharper with every conversation.